Effective Date: 31-Jan-2026

Company Name: SILVER TRADEIMPEX PRIVATE LIMITED

At SILVER TRADEIMPEX PRIVATE LIMITED, we are committed to providing quality electronics and ensuring customer satisfaction. This Refund & Cancellation Policy explains the terms regarding order cancellations, refunds, and related procedures.

1. Order Cancellation

Cancellation Before Shipment

Customers may cancel their order before it has been shipped by contacting our customer support team. If the order is successfully cancelled before dispatch, a full refund will be issued.

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may instead request a return in accordance with our Return Policy after receiving the product.

2. Refund Policy

Refunds may be issued under the following circumstances:

  • Order cancelled before shipment.

  • Product returned and approved according to our Return Policy.

  • Product received is defective, damaged, or incorrect.

  • Order cannot be fulfilled or delivered due to unforeseen circumstances.

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed within 7–10 business days to the original payment method used during purchase.

3. Non-Refundable Charges

The following charges are non-refundable unless the return is due to our error or a defective product:

  • Shipping and delivery charges

  • Cash-on-Delivery (COD) handling charges, if applicable

  • Any third-party payment processing fees charged by payment providers

4. Refund Eligibility

To qualify for a refund:

  • The product must be returned within the applicable return period.

  • The item must be unused and in its original condition.

  • All original packaging, manuals, accessories, warranty cards, and invoices must be included.

  • The product must not show signs of misuse, physical damage, or unauthorized modification.

5. Replacement for Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or provide a refund at no additional cost to you, subject to product availability.

6. Refund Processing Time

After approval:

  • Refunds to credit/debit cards, net banking, or UPI accounts are generally processed within 7–10 business days.

  • The actual credit timeline may vary depending on your bank or payment provider.

7. Contact Information

For cancellation requests, refund inquiries, or any related concerns, please contact us:

SILVER TRADEIMPEX PRIVATE LIMITED

Address:
Office 112, 1st Floor, Dilkap Centre,
Andheri Kurla Road, Sakinaka, Andheri East,
Mumbai, Maharashtra, India – 400072

Phone: +91 78369 43093

Email: info@silvertradeimpex.com

We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.